Frequently asked questions
CAN I CANCEL ANY TIME?
Yes, you can cancel at any time.
WHAT COUNTS AS A 'DESIGN TASK'?
Any design task that takes time for us to complete. This could be anything from creating a set of social media graphics, to photo editing, to creating a print-ready flyer.
WHAT IS CONSIDERED AS A 'BRAND'?
We define a brand as a single product, service or business name, usually with its own unique identifier such as a website address.
WHAT IS AN ACTIVE TASK?
An active task is any task that is still in progress. Since most designs will go through a revision process, a task is considered active until all revisions are made and you've given final approval.
CAN I REQUEST MULTIPLE DESIGN TASKS AT THE SAME TIME?
Yes, but please remember we're only able to work on 1 active task at a time (unless you're on a Custom Plan). A task is considered 'active' until all revisions are complete and are finalized.
WHAT DESIGN APPLICATIONS OR FILE TYPES DO YOU WORK WITH?
We create our designs using the professional Adobe suite of tools (for example Photoshop, Illustrator, InDesign) and will use the application that’s most appropriate for the design.
CAN I CHANGE MY PLAN AFTER I SIGN UP?
Absolutely! You can upgrade or downgrade your subscription plan at any time.
I HAVE MORE QUESTIONS. WHERE CAN I FIND THE ANSWER?
Email us at Subscriptions@RoyaltyBranding.com and we’ll be more than happy to help.